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How Ardent Health implemented live chat, chatbots, and AI to improve work productivity and the patient experience
October 27, 2021 @ 2:30 pm - 3:30 pm
Wed, Oct 27, 2021 10:30 PM – 11:30 PM IST
Bryan Yarbrough, Corporate Director of Integrated Services, Marketing at Ardent Health, will share the results using live chat, chatbots, and AI to improve productivity and the patient experience.
Ardent Health recognizes that consumers want to be asked digitally about attention and appropriate care, scheduling, and other telephone questions. The team decided to support live chat and chat within two MedChat market pilots to meet these requirements. In 76 days, the pilot produced 7,000 interviews, half of the new patients, and 90% were completely self-employed. The publicly traded job security as well as a better patient experience allowed Ardent to expand its reach to its other markets.
The exhibition includes a presentation of Ardent Health’s live chat, including the Triage Bot, a chatbot developed by Isabel Healthcare and MedChat.