Healthcare Marketing Strategies in the Time of COVID-19

Healthcare organizations are currently struggling to keep pace with the coronavirus by providing world-class care to other patients with different health needs. It becomes a problem for marketing teams to not only maintain consistency in their marketing messages and priorities but also to focus on this new uncertain reality that we are all facing. There are no plans for what’s going on right now, but there are steps we can take to help keep the momentum going. For starters, healthcare marketing teams should first focus on how they communicate the coronavirus to their community and patients, and how their digital marketing channels to register. At Marcel Digital, we are currently working with our healthcare clients to change digital marketing strategies and adapt them to this new mold. This is what we tell you.
With the sudden rise of the global COVID-19 pandemic, life has become much more complicated and the future looks uncertain. People are struggling to make ends meet, while businesses have already suffered heavy losses.

Managing a company remotely in times of crisis is a real challenge. Virtual meeting rooms around the world are grappling with the most alarming concern of the moment, how to keep customers engaged in the midst of social distance?

Impact of COVID-19 in different areas

The healthcare industry is currently under great pressure due to the rise of COVID-19. Healthcare professionals, such as doctors, nurses, and other medical staff, are working overtime to manage a growing pandemic and support those affected.

When malls and grocery stores are closed indefinitely, people turn to e-commerce apps to purchase essentials. In the United States alone, sales of products like rice, flour, canned and canned vegetables, milk, and dairy products have skyrocketed during the pandemic.

Health Marketing Scenarios during COVID-19

Before COVID-19 medical advice, a billion was made every month. With the onset of infection, research increased. It also increases people’s vulnerability to receiving false news. Cybercots from different countries are working proactively to catch the culprits who spread such information and control its spread.

While we are still one step away from eradicating this deadly disease, healthcare marketers are using digital tools to manage people’s growing panic and make the healthcare system work. They use social media to interact with people and guide them through COVID-19 security measures.

Changing Consumer Perceptions during COVID-19

When people are locked in their homes around the world, the time spent on apps has increased by 20%. Despite the growing participation in apps like Facebook, the demand for paid ads is declining as more and more people are focusing on organic content right now.

Currently, businesses should be focusing on using their online marketing channels to keep their target customers up to date instead of trying to make sales. Applying unreasonable marketing tactics during such a crisis can do more harm than good to your brand’s reputation.

Best Health Marketing Strategies for Coping during COVID-19

In response to the current situation, all healthcare marketers are urged to improve their current marketing strategies and help people find support and encouragement during this difficult time.

All healthcare providers, large and small, should share an online warning about security measures and initiatives to fight COVID-19. This may include essential information that may be of use to new and existing patients, such as changes in working hours, availability of physicians for a personal consultation, measures taken to ensure the safety of other patients, changes in policy, etc.

You can also try a podcast, host a group discussion, or ask medical professionals to talk about COVID-19 and other illnesses. This will easily increase traffic to your website.

Hospitals and clinics running search engine optimization efforts, like Google PPC, should continue their efforts. Demand will likely below at this point and you will end up paying only for clicks from people searching for your services, in particular.

This season can also be a good time to save money on television and radio advertising. Healthcare consumers can use them to share information about COVID-19. Additionally, they can also take this opportunity to broadcast live discussions with doctors and medical professionals on platforms such as YouTube, Netflix, and Amazon Prime.

In the end, you need to remember that whatever type of content you choose to produce during a coronavirus infection, shouldn’t look bad or hurt people’s feelings. Pay close attention to the language you use and how you present the message to the audience.


People around the world face multiple problems at the same time due to the effects of COVID-19. Some fear losing their jobs, others have lost loved ones, others worry about their students, and still, others have little income.

Take this opportunity to fulfill the mission of the health service by caring for your neighborhood. Do your part to eliminate misinformation about COVID-19 and promote a safer lifestyle by measuring marketing efforts.