Lyft launches emergency medical travel – at the request of a patient

• Lyft introduces innovative non-medical travel products that allow patients to request their own travel, either by medical appointment or by medical appointment.

• Giving patients the ability to schedule their sessions is one of the most requested requests by older drivers from their medical partners, Lyft said in Thursday’s press release. First, the support group, the hospital, or the social worker, will adjust the patient’s time.

• The Lyft Pass for Health scholarship is the first of its kind in the equestrian industry, according to Lyft.

Health care organizations are working with NEMT actors to reduce patient absenteeism and shift reliance on emergency services towards basic preventive care, especially for vulnerable, low-income populations. The cost of missed medical visits in the US is estimated at around $ 150 billion per year, and several studies show that 3.6 million people miss their appointments each year due to lack of transportation.

Lyft launched its NEMT business in 2016, providing payers, service providers, and other healthcare professionals the opportunity to request travel.  Now patients can travel to and from doctor’s appointments or other destinations such as a pharmacy themselves across the country using the Lyft app. This new feature was developed by the San Francisco-based company in response to customer demand, Lyft said.

According to Megan Callahan, vice president of Lyft Healthcare, the organization continues to fund travel expenses and maintains control of things like budget, location, and compliance, but on the administrative side, Megan says it is easier on the administrative side to give patients the guide when traveling, vice president of Callahan Lyft Healthcare.

That’s how it works:

The sponsoring organization (e.g. a hospital) sets the budget for the transportation program, the maximum cost for each trip, the approved pick-up and drop-off points, and the time at which a patient can use their transportation pass. The hospital will then provide the patient with the passport by phone number, code, or hyperlink.

The patient will then be notified on their Lyft app that they have received a pass and details on when and how it can be used. When the time comes, the patient enters the place and time of the trip and applies the passport to the trip.

The public transport giants see NEMT’s multi-billion dollar market as a breeding ground for growth, especially after months of declining revenues. The coronavirus pandemic is keeping potential passengers, especially high-risk patients, away. It’s traditionally a Medicaid perk, but the more flexible coverage rules enacted by the Trump administration have also piqued employers’ interest and business plans for the NEMT.

Typically, NEMT payers and providers contract with traditional freight forwarders who offer a range of vehicles and services tailored to the specific needs of patients. However, Uber and Lyft advertise their huge footprints and driver networks, as well as strong brand awareness, as benefits to potential customers, even when traditional brokers say companies cannot meet their customers’ niche needs. Some patients, such as B. wheelchair-accessible vans. However, the volume and customer base of Uber and Lyft have increased since the two divisions began.

Lyft hasn’t disclosed its customer list, but it is listed in nine of the top ten US healthcare systems, nine of the top ten NEMT buyers, and top ten payers.

Lyft, which has integrated its NEMT platform into all its letters, announced in October that it had partnered with the giant EHR Epic, about a year after Uber announced plans to partner with Cerner’s epic Epic. These connections allow hospital administrators to plan travel time without accessing separate devices outside of their files, simplifying the process.

Uber, which launched its NEMT project in 2018, said it employs more than 1,500 people in the healthcare sector. Along with the NEMT division, Uber aims to take over much of its healthcare system and announces that March for Business and the launch of E-Prescription Script Drop will expand the drug portfolio from a few cities to multiple states across the states. United.

Script Drop also partnered with Lyft to deliver the drug in 2019.