• During a COVID-19 pandemic, most providers turned to virtual assistance and telemedicine platforms to see patients during the COVID-19 pandemic. However, most reported desperate efforts to adopt the technology with little time to consider a long-term strategy. This is the result of a recent study by Klas Research.
• You have generally chosen tools such as Doxy. Zoom and I, because the report says they could be rolled out quickly. However, it is worth noting the large number of vendors that vendors have tested. The 174 respondents who reported using virtual assistance named 43 different providers in detail.
• In addition to telemedicine, vendors said they rely heavily on AI/analytics vendors. But this field is wide and flat, Klas thought. Tableau was the most mentioned, followed by Cerner, Epic, Microsoft, and Qlik.
As with remote work, the adoption of telemedicine has accelerated rapidly out of necessity. Stay-at-home orders and constant fears of visiting medical facilities have made it the only option for some providers and patients.
And while it remains to be seen whether Medicare reimbursement for virtual tours will continue beyond the public health emergency, providers have invested heavily in technology and plan to invest even more.
Klas surveyed 192 healthcare executives for the report in April and May and also looked at responses from 1,281 healthcare professionals who responded to its standard provider performance survey in the same months.
Just over 80% of vendors reported significant budget cuts in their organizations, but 74% of this group said they would invest more in technology in the future.
Many talked about investing more in telemedicine services and virtual care services, but also in recruiting their own staff, even though they did not yet know which service providers they would like to work with.
Respondents named 35 different vendors for the two services, most commonly Microsoft.
The report states, “Health organizations recognize the potential of a single solution to make work more isolated.” Epic and Zoom are the second-mentioned product providers they can use to work.
The providers have also listed the services that don’t work for them.
They reported that some of Agfa HealthCare’s efforts helped, but some say some problems weren’t resolved quickly enough.
Experiences with Allscripts services are mixed. Some said the vendor made a strong and proactive effort to help, while others said Allscripts was “adamant in selling more, and others said they had little communication from Allscripts about receiving COVID-19.”
According to the report, eClinicalWorks “is not yet aware of its scale and support, and for many customers, this practice continued during the crisis.