To review the “outdated” EHR system, VA requires more technical documentation, according to GAO

• The Government Accountability Office said in a news report that the US Department of Veterans Affairs could be more inclusive in reviewing its “outdated” electronic health records system, especially when it comes to comments from the patients. Stakeholders on how your system should look used and managed.

• Of particular concern is that workshops at VA sites where the first new EHR systems were installed did not involve multiple stakeholders, which GAO attributed to internal communication gaps within the organization. ‘AV. According to the report, among those who did not attend these meetings were medical specialists.

• The GAO recommended to the AV to improve its communication processes as part of the ongoing implementation of the HCE in other institutions but did not make specific recommendations to achieve this. AV accepted.

Of all the criticism of the VA network of hospitals and clinics in recent years, its EHR system has drawn increasing criticism. Critics say the system has made it difficult to effectively and cost-effectively follow up patients and provide adequate health services.

The VA has spent billions of dollars on Cerner’s new EHR system and around 78 billion records are said to have been moved to a centralized database. Until the COVID-19 pandemic temporarily halted the implementation of the new EHR, the plan was to roll out the new system at two VA facilities in Washington state by the end of the year.

In preparation for the mission, VA created 18 FSD boards of directors, consisting of 60-40 people, divided between VA employees and sales representatives. Eight workshops were held across the country in 2018 and 2019 to gather feedback from doctors, staff, and others who may have access to the new system. All the issues raised could be addressed by the councils.

However, according to the GAO, officials from the two original EHR deployment sites expressed concern that medical specialists, particularly pulmonary and gastroenterologists, were underrepresented. AV executives said this was likely due to the original goal of requesting information from GPs who would use the system more frequently. The same question was posed at one of the national seminars.

Additionally, employees at the two Washington locations expressed concern that they did not receive sufficiently clear messages about which specific local meetings they should attend.

In response, VA said this is “further refinement of local seminar agendas and descriptions to facilitate identification and participation of VA experts,” the report said.

As the AV EHR implementation progressed, the country’s current EHR mosaic system has been challenging in terms of collecting data on the COVID-19 outbreak and coordinating the response.