• Health executives said their biggest technological challenge during the pandemic was telemedicine, although according to a small survey by Klas Research, almost all have implemented solutions that can be achieved at least in the short term.
• Remote patient monitoring is largely a work in progress: only four of the 19 executives surveyed said their organization currently has a set work schedule. Thirteen said it was one of the technologies in which they had improved the least during the pandemic.
• Four executives said that interoperability is their biggest challenge. Real-time data tracking and analysis were also mentioned.
The survey results are in line with a July Klas survey, in which providers reported desperate efforts to adopt new virtual assistance technologies without thinking about their long-term strategies.
They generally selected products like Doxy. Zoom and I for quick implementation and we also tested many different providers based on this report.
According to the August report, 84% of the executives surveyed said they had solved their telemedicine problems.
Some have mentioned using some of the same consumer products like FaceTime, Zoom, and Skype to get telemedicine quickly. These are suitable for emergencies, but “solutions that serve a long-term strategic vision for telemedicine are much rarer,” Klas said.
These products, offered by virtual support providers such as Teladoc and Amwell, are attractive to long-term prospects due to their size, privacy protection, and wide range of features, but they are significantly more expensive than interim solutions.
When the pandemic began this spring, the Trump administration changed more than 30 telemedicine regulations, resulting in widespread adoption by both providers and patients.
CMS has begun reimbursing virtual tours in conjunction with office visits and has increased payments for audio-only tours. CMS now temporarily enables more than 135 additional services through telemedicine.
When the public health emergency that authorized these exemptions expired in July, HHS extended it to 90 days.
CMS’s medical pricing plan for 2021, released earlier this month, requires nearly two dozen new telemedicine codes to become permanent but includes some notable exceptions to current exemptions, including ongoing reimbursement for solo visits. Audio.
Groups like the American Hospital Association have urged HHS to make telemedicine setbacks permanent and provide more flexibility than the agency suggests.